Contact Shipt Customer Service

I was a Shipt Shopper for 1 year and 5 months. On February 9th, 2024, I was doing a customer order on the Shipt app. I was ready to process the order. I realized that when I was ready to check out, my app kept saying an error message. I thought it was a malfunction in the app. Then I thought I had to restart my phone to fix the error. I noticed my app was locked, so I couldn't finish the order. I tried to contact Shipt customer service by phone, but they never gave me a reason why I was deactivated without any warning. They said I violated a policy, but I was never rude to customers. The customer service agents were very rude to me and they don't get fired or terminated from their jobs for awful customer service.

After a year of doing Shipt, I got an order for BevMo! to pick up and deliver to the customer. I messaged the customer that I was on my way to deliver the package. I scanned the customer's ID and I thought I was done. They decided to add an extra step to the process by taking a picture of the delivery of the alcohol. My old phone didn't like to upload pictures to the app. I was always complaining about the app malfunctioning, but they didn't like to listen to my advice. I was unaware of the changes made to the app because they never gave us a 60-day notification in advance. I had to be on live chat with a customer service agent. I said my phone didn't like to upload pictures to the app. The agent was helpful and apologized for the changes to the app and said they really wanted to provide 60-day notifications, but the CEO of Shipt said we didn't need to give out 60-day notifications about the app. They only gave us a 4-day notification through email notice. I was not happy with the company.

One time, I was delivering groceries to an apartment building. I tried to take pictures and upload them to the app, but my phone didn't like to upload pictures. Then I had to be on live chat with an agent who didn't like to listen or help me out. I gave the agent the order number and complained about the app malfunctioning. The agent kept saying it was a bad download and to please delete and reinstall the app. I said it doesn't work; I studied IT programming and maintenance and I know that it doesn't fix problems. The agent kept saying the same thing over and over again. I said I didn't want to talk about deleting and reinstalling the app because it never works. The agent refused to help and wasted an hour of my time not following through on the policies and violations of Shipt conduct. I had to hang up on the customer service agents. I had to get a different agent, and this agent apologized for the terrible customer service agent that refused to help me. I said I finished dropping the groceries off at the customer's door and the agent said it wouldn't be marked late.

I was doing a shopping order for a customer at Smart & Final. I had to deliver to a customer in an apartment building that had awful cell phone service. I dropped off the customer's order at the door; I tried to take a picture and upload it to the app but it didn't like to work. Then I had to go to a place that had good cell phone service in the Barnes & Noble parking lot. I tried to get on live chat, but nobody answered me to help me out. I was getting very frustrated with their customer service agents wasting 3 hours of my time. I finally had to call the phone number. I said I was on hold on live chat for 3 hours and I said I finished this order on time. I said I preferred to have options back on the app. I tried to give them good advice, but they kept refusing to have options back on the app.

One time, I was doing a customer's order at Target; it was a big order for me to shop for and they only gave the order to me at 10:46 AM. I asked politely by saying, 'Please, can I get extended time on the app?' The agent was very rude to me, saying that I couldn't get extended time on the app. I said it is a big order; I need more time to complete it, but the agent kept refusing to help me. That's why I didn't trust any of the customer service agents at all because they always liked to lie and violated Shipt policies, rules, and conduct.

Shipt sucks I havent received a call or email back regarding my money. I have been waiting over a month for my money I worked for . I still havent got any response at all Im highly upset about this I worked my tail off almost two weeks still no pay.

I was a Shipt Shopper for almost 1 year and 5 months. On February 9th 2024 I was doing a customer shopping order at Target.

I was already done to checkout. Then I got an error message on my app. I tried to get back on the app. Then it said your account is deactivated.

I tried to call the Shipt Customer Support phone line but they couldn't talked to me at all. I was always nice to customers and employees I never had any issues before. I thought it was a bug or malfunctioning of the app. They said I violated the agreement.

I said I didn't violated any agreement. They refused to listen to me and they always lie to the Shopper.
One time I was delivering to an apartment building and I finished dropping off the order at the door and I didn't like it when they got rid of the hand it to the customer was removed from the app. My old phone didn't like to upload pictures to the app. I was on live chat plus I gave the order number to the agent and said my phone doesn't like to upload pictures to the app.

This agent saying it is a bad download please delete and reinstall the app. This agent kept on repeating the same thing over and over again. I said it doesn't fixed problems. This agent wasted an hour of my time refusing to help me.
The next problem after a year.

I was doing a Bevmo delivery to a Customers house. I was unpacking the Bevmo package in the wagon. Them when the Customer show the ID. I scanned the ID and I thought I was done but they added another step to the delivery process.

I was unaware of the changes to the app telling you to take a picture of the delivery. I had to go to live chat and complain my phone doesn't like to upload pictures to the app. The agent said we should have been given a 60 day notification but the CEO of Shipt we don't need to give out notifications in advance. The agent said I will mark it as delivered.

At least I had time to chat with Customer service.
One time I was delivering to a Apartment building that had terrible Wi-Fi signal. I dropped off the groceries at the door. Then I had to go to Barnes and Noble parking to get better signal. I was on live chat for about 3 hours nobody answer me.

ThenB I had to call the phone number and tell the agent that I finished the order on time. The agent said sorry about the wait time. The agent wouldn't mark it late.

I said I preferred to have options back on the app. This agent agree with me.

Hello Im Shawn Ive been a dedicated Shipt shopper for 5 years. My stats are impeccable perfect across the board as they have always been.

I have countless five star reviews left through Meijers on my behalf about the great service I provided to customers. This was my full time job 7 days a week 8-12 hour days. Pre pandemic, during pandemic, after pandemic. I have worked endlessly for this company and have built a reputation for myself anyone would be proud of.

Ive always been a loyal, honest, friendly person to everyone I meet. I have thousands of member matches and hundreds of preferred customers. Most have become family to me. They are devastated.

They trust me and Ive built that on my own with them. I nurtured those relationships as I knew they would be with me for a long time. My customers and every person I encountered on a daily basis would NOT tell you otherwise. I was sustaining a nice income to take care of my family of 6.

I was one of the strongest shoppers out of a single store in Fraser, MI with the most orders to date. I was looking forward to my 10K milestone. I took the greatest pride in what I was doing because I truly loved my job. I became friends with every employee, manager, even their store director.

I was blindsided recently and faced with an unjust account deactivation following a distressing encounter where I had to defend myself against verbal assault while doing my job in the store. My complete dependency on this job for my livelihood amplifies the urgency of the matter. After being verbally assaulted and reporting it with Shipt due to safety reasons I was deactivated within 20 minutes. Immediately I tried to explain to HQ what happened but they wrote me off like I was nobody.

I appealed the decision and within 15 minutes I got a generic email that said after a thorough investigation sorry your permanently deactivated. What ?!?! Thorough investigation is false. Shipts customer service rep Was concerned for my safety and I have a voicemail to prove it .

He knew I was not in the wrong . That representative said countless times I am concerned for your safety And then you deactivate me!!! I have written countless emails and tried to get in contact with anybody that will listen at headquarters. I have spent countless hours for no reciprocation.

I have reached out to the CEO and anybody else I possibly could. The newest CEO says he leads with empathy has yet to have a true genuine conversation with me . There is No help in contesting this decision. I am hoping this petition, which includes fellow shoppers, regular customers, and management from the store this took place in forces someone at headquarters to hear me.

I am supporting a family of six and you cut off my entire lifeline. I am now four weeks out of work. Thats a lot of bills behind. I have no access to my account to see any tips coming through my pay history nothing.

This is heartbreaking to see regular customers in such shock, sad and upset. I feel inhuman. Shipt is treating me as Im useless. Where is the loyalty?

I so deserve. I have news for you. I am human. I believe in being a good person and would never jeopardize my full time income If I knew defending myself against a verbal assault would lead me here .

Let me have access back to my account so I can show you all of my regulars so I can see my 9500 shops I was so proud of. This company should be ashamed of what they have done to me to belittle me and to insult me like Im nothing. I have had hundreds of people reach out to me offering to write letters do whatever it takes make phone calls to Shipt , This says a lot! It's important to underscore that Shipt is a platform based on trust and respect, which I have upheld throughout my years of service.

According to the U.S. Bureau of Labor Statistics, millions are dependent on gig jobs like Shipt for their full-time income, which makes the importance of fair treatment to workers paramount. We deem her deactivation to be uncalled for and an unfortunate disregard of her five-year loyal tenure. We ask Shipt to review the incident carefully, taking into account the circumstances surrounding it, and to reactivate Shawn's account promptly.

Please sign this petition to support me and advocate for fairness and understanding in the gig economy. I absolutely loved being a Shipt shopper and my Shipt family loved me. I am broken Shipt is what I know. I had a great future with this company and I did nothing to deserve this.

I am human. I am asking to be heard. This has been an emotional roller coaster for me and you can ask anybody anybody who knows me what Ive been going through. This was not some part-time gig work making $100 a week.

This was paying my bills and putting food on the table for my family. I am one of the hardest workers you will ever meet And I have hundreds of people that will back me up on that. Ive met so many shoppers who do everything against contract and here they are still working away. Please reactivate my account immediately This is unjust and not a single person at Headquarters will listen to me, there is nobody to speak to everything is done through email.

The email you receive back is always a generic response. Nobody is truly reading the issues that are facing shoppers. We are the heart of the entire company. Without great shoppers this company will never stand above the rest.

Everyday Im not working Im falling deeper into *** time is critical for me. Thank you for your time. It is so greatly appreciated. I just want you to know I appreciate each and everyone of you who sign this petition.

I just want you to know I appreciate every phone call checking in on me to see how I am doing as this has been traumatizing. Standing up for what you believe in is part of your rights. Defending yourself against verbal assault In the extreme matter that I was put in has just cause. Its been 6 weeks and this company has done everything to avoid me !

My life was in danger , shame on Shipt!

You dont care about shoppers safety LIARS!!! I have currently lost over $14,000 of my income while being deactivated