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Contact Shipt Customer Service

How to Reach a Person at Shipt

Verified Contact Information

Toll-Free Number:

  • 1-888-807-5537
    Trouble placing or picking up the order
Call Now
Send Message

Customer Service:

  • 1-205-502-2500

Legal:

  • 1-877-557-1484
    Privacy Inquiries

Customer Service:

support@shipt.com

Legal:

privacy@shipt.com
Privacy Inquiries

Shipt Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Shipt Phone Number
1 (888) 807-5537
Average Hold Time
00:02:03
Average Calls duration
5 minutes
Most Popular Shipt Email Address
support@shipt.com
Shipt Live Agent Availability
32% of callers successfully reach a real person
Issue Resolution Rate
Low (16% reported full resolution)
View full overview

How to Contact Shipt Customer Service?

Most Popular Number:

(888) 807-5537
Trouble placing or picking up the order
Total calls: 679 Issues resolved: 37 Last call: Jul 8, 2026

The Shipt client Service Phone Number is (205) 502-2500. clients can dial this number in the United States. Notably, the time zone for this number is Central Standard Time (CST) since Shipt is based in Birmingham, Alabama.

The company is committed to delivering swift and efficient service to its clients. The client service number is accessible round the clock, ensuring clients receive assistance at any hour. However, the response time may fluctuate based on the complexity and nature of your issue. However, Shipt is dedicated to addressing all inquiries as swiftly as possible.

Yes, the company does offer a live chat client care service. To access the Shipt live chat, clients must visit the official website and click on the "Get Help" option at the bottom of the page. From there, clients can choose the "Live Chat" option to start a chat with a client service representative.

Live Chat is a great way to get immediate assistance for any issues or inquiries. The Shipt client service chat operates in the Central Standard Time (CST) zone. The chat support is also available 24/7, ensuring that Shipt clients can receive help whenever needed.

The Shipt corporate address is 17 20th St N #100, Birmingham, AL 35203, United States. The company's primary operations and administrative functions are located at this address. If you have any official business or correspondence with the company, this is the address you should use.

However, it's essential to remember that visiting the headquarters for client service issues is not recommended. Shipt provides several other methods for client support, such as the phone line and live chat, which are more efficient and suitable for resolving client issues.

The Shipt Support Email Address is support@shipt.com. clients can use this email address to contact client support with any issues, inquiries, or feedback.
You can open your preferred email client, enter the Shipt email address in the recipient field, and then write your message. Provide as much detail as possible about your issue or inquiry to help the client service team assist you effectively.

Keep in mind that response times for email inquiries can be longer. Using the help number is recommended for a quicker response to urgent requests.

PissedConsumer Club

Contact Information

Shipt Website:

Shipt Help Center:

Corporate Office Address:

Shipt, Inc.
17 20th St. N Suite 100
Birmingham, Alabama 35203
United States

Other Info (opening hours):

Support Hours

Always Open 24/7


San Francisco Office

201 3rd St, 8th Floor

San Francisco, CA 94103

More contact details

Summary of Shipt Customer Service Calls

884 TOTAL
CALLS
04:56 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shipt?

Shipping and Delivery Question:

  • “My list is gone and delivery is 3-4:00! help!!!”
  • “Delivery”
  • “Wrong order”

Request for Information Question:

  • “Unable to contact customer service”
  • “Need to talk about getting things returned”
  • “Update phone number”

Account Question:

  • “Can't log into my account”
  • “My account info disappeared”
  • “Having problems with my account”

Payments and Charges Question:

  • “Charged for items not delivered”
  • “Two different bills. For my groceries. It said it billed my credit card for 134,09 but when I looked on line they took out 154,”
  • “Direct deposit pay”

Activation/ Cancellation Question:

  • “Deactivated account”
  • “Deactivation”
  • “Cancel order”

Product/ Service Question:

  • “Cant get it to work”
  • “Complaint, missing delivery”
  • “Problem with order”

Website/ Application Question:

  • “I I can’t get into the l to the app and I need to make an order please help me thank you”
  • “Application”
  • “Application issues i want a refund from the last two transaction”

Return/ Replace Question:

  • “Things to return, no follow up!”
  • “Change time”
  • “Change card”

Employment Question:

  • “1099”
  • “Finally paycheck”
  • “For employment”

Cards Question:

  • “May I pay with a cash card”
  • “Trouble with card”
  • “Card declined”

Staff Question:

  • “Horrible service”
  • “I'm getting messages that I've order things and have never used this service.”
  • “Poor service Order canceled and didn't let me know”

Refund Question:

  • “Refund”
  • “Need refund”
  • “Refund”

Other Question:

  • “My list disappeared off my phone”
  • “Wanna tip on my order”
  • “Can't get on to order”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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