Shipt - Impossible to contact for refund/cancellation.

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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

I joined Shipt.com to start grocery delivery membership. I should have known that it was a bad idea to put my card details in before seeing what is offered, but I had researched online and people loved working there so I thought it was a reputable business.

The groceries listed were inflated price-wise with a minimal selection.

I called to cancel. No human response. Waited 1 hour listening to insane music. At the 45 minute mark, I tried to press 1 for a call back.

No indication it went through. Message suggested chat. I was dropped from chat without an agent redponding during the hour I was on hold multiple times. Finally hung up.

Used form on website to contact them. No verification it was sent. Logged onto laptop. As of 7:03 PMno connection with an agent.

I'm canceling my debit card tomorrow and will continue to contact them until I receive a refund. Bad business practices.

Product or Service Mentioned: Shipt Delivery Service.

Reason of review: Bad quality.

Shipt - Not reading notes

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Not resolved

I enjoy being able to order my groceries because we are in our 80's and not well. The very young girl who shopped for us and delivered did not do a very good job.

I always add a note to get my meat from the butcher shop,but it was prepackaged and not what I ordered. Do you have someone check the orders before they are delivered?

I think that would eliminate a lot of problems for you and the customer. I can't afford to waste money on things we won't use, so please help if you can Thank you, Pat Myrvold

Product or Service Mentioned: Shipt Delivery Service.

Reason of review: Fast order processing.

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