Shipt

I was a Shipt Shopper for almost 1 year and 5 months. On February 9th 2024 I was doing a customer shopping order at Target.

I was already done to checkout. Then I got an error message on my app. I tried to get back on the app. Then it said your account is deactivated.

I tried to call the Shipt Customer Support phone line but they couldn't talked to me at all. I was always nice to customers and employees I never had any issues before. I thought it was a bug or malfunctioning of the app. They said I violated the agreement.

I said I didn't violated any agreement. They refused to listen to me and they always lie to the Shopper.

One time I was delivering to an apartment building and I finished dropping off the order at the door and I didn't like it when they got rid of the hand it to the customer was removed from the app. My old phone didn't like to upload pictures to the app. I was on live chat plus I gave the order number to the agent and said my phone doesn't like to upload pictures to the app.

This agent saying it is a bad download please delete and reinstall the app. This agent kept on repeating the same thing over and over again. I said it doesn't fixed problems. This agent wasted an hour of my time refusing to help me.

The next problem after a year.

I was doing a Bevmo delivery to a Customers house. I was unpacking the Bevmo package in the wagon. Them when the Customer show the ID. I scanned the ID and I thought I was done but they added another step to the delivery process.

I was unaware of the changes to the app telling you to take a picture of the delivery. I had to go to live chat and complain my phone doesn't like to upload pictures to the app. The agent said we should have been given a 60 day notification but the CEO of Shipt we don't need to give out notifications in advance. The agent said I will mark it as delivered.

At least I had time to chat with Customer service.

One time I was delivering to a Apartment building that had terrible Wi-Fi signal. I dropped off the groceries at the door. Then I had to go to Barnes and Noble parking to get better signal. I was on live chat for about 3 hours nobody answer me.

ThenB I had to call the phone number and tell the agent that I finished the order on time. The agent said sorry about the wait time. The agent wouldn't mark it late.

I said I preferred to have options back on the app. This agent agree with me.

Well that is NOT the message you put out there to entice one to work your platform.

WHY? you expect perfection then, BE PERFECT YOURSELF.

I don't apologize for not keeping up with your stats. You're just judging, because I don't see any stats on personal integrity! Those stats don't exist. Trust me it's not because they are too personal because personal is something you or your platform know nothing about

For your information, I was in the throws of a Temporary Break so I could service my car and put a new motor in it because of all the driving I did for YOUR Platform! WOW. I get fired for not keeping up dumb *** stats and I know that what you said about me in your fake letter is not true because I was always the shopper people wanted, I went that extra mile when I knew most don't. I always greeted my customers with respect and We got along just fine. You see I couldn't be That Bad of a person. I have integrity, I never treated their groceries with unkindness. You don't know who I am. The reason you decided to let me go was such a lame excuse I hope someday you could encounter the same ugly experience you just showed me. After all the driving and wear and tear I put on my car for your platform, including replacing the motor so I could continue to work with your platform ! I even did you the courtesy of letting you know I would be taking a break to service my car.

I got kicked to the curb with no regard for me & my situations. I am sorry that when we are actually out there on the job you people ring the phone off the hook and for you to put the driver into that kind of danger. You're wrong!!! Maybe you should fire yourself for breaking the law. I don't see ANYTHING in your contract about THAT PART!! OH AND IF WE DON'T ANSWER THE CALL WE GET PENALIZED BECAUSE OUR STATS ARE NOW GOING DOWN FOR NOT ACCEPTING AN OFFER. C' Mon gets the *** out of here with that B.S. . If I'm in unfamiliar territory and am having a hard time finding an address, I get penalized, under your Stats that I took too long delivering that order. If the address isn't on the curbs and house. Then we have to be the ones to figure it out so don't tell me I took too long let's see you get out there and find places in the completely unfamiliar places you put us in and IN THE DARK!!

Also for lying and telling the public, "Oh work as much or as little as you want. Make your own hours. You're self employed . *** the things that draw people to your platform ARE ALL THE THINGS YOU PENALIZED THE DRIVER FOR.

I wouldn't beg or fill out any form to try to work with this Head Trip Backwards So-Called-Platform. You're not worth the paper it's written on.

See you in your reviews now it's my turn to judge you in front of the public.

Hello,

My account was recently deactivated after working for Shipt. I worked for a week and a few days. I haven't been paid for the tasks I completed. It's been three weeks and I haven't received a payment yet! I've been getting the run around and nobody can help me now that the account is deactivated.

This is not fair because I used this money to help me pay my extra bills. Now I'm behind because of non-payment. Shipt asked me to email the appeals department, which I've done three times since this occurred. I've also called several times.

Although I feel my account was unfairly deactivated over minor reasons, all I would like is my money that I've worked for. It's hard to get a hold of anyone; they can't provide much help with my issue. Just please pay for my services.

This company sent me five orders in one batch, which led to a few errors on my part, but I went back and corrected them. I've been doing Shipt for a few years prior to logging back into my account. A lot has changed and I was still adjusting to the app. I made a few mistakes, but I'm only human. A few days later, my account was deactivated. I feel I didn't have enough time to shop or deliver to five people at one time. Also, I was commuting all over, but still completing my job with pride, helping those who can't make it to the store or leave their home.

Shipt sucks I havent received a call or email back regarding my money. I have been waiting over a month for my money I worked for . I still havent got any response at all Im highly upset about this I worked my tail off almost two weeks still no pay.

Ryan was my shopper. He picked the wrong Cheerios, and I bought the giant box so now we have a huge box of plain Cheerios.

He said it was Shipt's fault. He also did not get the cottage cheese I ordered, the canned vegetables, nor did he tell me they were out of stock to give me a chance to order a different brand. I also ordered 2 packages of salami and only received 1. He was not paying attention to what he was doing.

I had to tell him that the pre-cooked bacon was not refrigerated when he told me they didn't have any and sent a picture of raw bacon. Overall, it was a terrible experience!

I prefer Renee anytime!! Then, he left them on my porch when I specifically sent a text asking him to let me know when he was here because I am handicapped, and I wanted to get to the door.

I signed up for a subscription a month ago and I order Target groceries because Im disabled and unable to do my own shopping. I have Never had a delivery delivered to me in the Time frame I choose.

It has ALWAYS Been Rescheduled for the Next day.

So Thats 2 days Im waiting for My groceries. I think this Company Sucks and shouldnt be In Business.

I worked for almost two weeks and still haven't got an email or response back. I made at least $1,100.00, which I still haven't been paid or even received a call back to handle this matter.

I'm highly upset over this!

All I want is my money! I was told I would receive my money on Feb 21, 2025, but we're now in March and there's no payment yet!

I was deactivated for doing nothing wrong.

On February 9th 2024 I was doing a customer order and I was going to check out and drive to the customer house. Then I noticed I couldn't checkout because Shipt deactivated me without no reason.

I tried to log back in and I couldn't. I had to called the phone number and the agent never helped me out. I really didn't trust anybody on Shipt Customer service agents at all because they were all rude to me.

One time I had to deliver to an apartment building that had bad Wi-Fi signal. Then I had to go to a Barnes & Noble parking.

I was on hold on live chat about 3 hours.

Then I had to call the Shipt phone number. I wasn't very happy and I was frustrated that the customer service agents are so rude.

I dont have an issue with your company, its not what I want. I do work somewhere else.

I need to be removed off your stripe account. So I can use it another company. That is all I am asking for. Since I have not worked with you all in almost a year.

Since I cant access the app. I am reaching out to you here

I need a contact for corporate. These people just ignore me. I have been trying to get a response for months.

I had just placed an order for Target. I received the notification that your driver has arrived at Target.

Then maybe 15 mins later, I get a call from him saying that NONE of the items that I ordered were NOT AVAILABLE. Mind you, I needed these items & decided to have them delivered because I am unable to walk right now due to an injury. I immediately said, "None of my items are available?" He said, "Yes".

Because he immediately said that only after few mins, I am extremely unsatisfied due to the fact that this person probably took one look at my order and DID NOT WANT TO DO IT and said he was cancelling my order. The shopper's name was ADIL.

Because of this, I will definitely let others know what happened & tell them not to use your service.

I didnt receive any pay out from earnings I just started the app I was late dropping off items because of traffic in the city

Several times, I have not received orders or they were dropped off at someone else's house (I have pictures of delivery but it's not my house). Shipt, through Target, will not take care of these issues but tell me to go through Target, who then send me back to Shipt. It's the worst waste of time and money I've ever experienced.

I live in Ottawa County Muskegon county and the weather has been horrible cause we have lake effect snow so when we had the snowstorms, I still kept taking orders. I was probably the very few that was taking orders but I still worked and yes, I had to go 25 mph but it made me late to a lot of orders And after receiving an email about my tardiness I called customer service and then they said that I could go to a spot on the website to be forgiven for this and have a fresh start and when I woke up this morning to do orders, my account was canceled and then on top of it because of the phone I had I kept having dropped ordersand I explained that